EBOOK SUPPORT/FAQ


Trickshop.com currently publishes over 400 books and manuscripts - gems from magic and mentalism's past, along with innovative new releases; all of which are available by instant download in Adobe Acrobat PDF format. True, print-on-demand quality publications with professional design, layout and typesetting. What's more, you'll be assured of powerful material that will help you set yourself apart from the pack.

DOWNLOADING YOUR PURCHASES

NO LOGIN. NO HASSLES. Upon completion of your payment, you will have immediate access to your purchased downloads. In addition, you will receive a confirmation email (usually within seconds) with your download links.

WHAT PROGRAM DO I NEED?

PDF DownloadThe only program you require to open, read and print our PDFs on your desktop or laptop PC is Adobe's FREE Acrobat Reader. Most PCs have this handy program already installed. However, if needed, you can download the latest version directly from Adobe. Just go to...

http://www.adobe.com/acrobat/readstep2.html

IMPORTANT: Just "uncheck" the optional offer for McAfee Security Scan Plus (if you only want to download the Free Acrobat Reader).

You can add it "as a PDF" to your eReader library using the free program, Calibre. Please note, for iPad users, we recommend the GoodReader app from iTunes. GoodReader does an excellent job of handling paginated (set layout) PDF ebooks.

SAVING PDF FILES FROM THE INTERNET

When on a web page, Adobe Acrobat will open a PDF file in your web browser by default. Browsers, such as Chrome, have a "disk icon" you can click to save a PDF file. However, it is more difficult to save PDFs in some other browsers. On a PC, you can right click on any download link and choose "Save Link As" or "Save Target As". This allows you to save the file to your computer (in your My Documents folder, etc.) without opening it first. You can then open the file by double clicking on it or launching your Acrobat Reader first and then opening the PDF file.

If you are having a problem saving the file to your computer, you can also change your Acrobat preferences as follows:

Applies to Acrobat Reader version X and earlier

If you are having problems saving or printing a pdf file opened from the Internet – check the Internet preference setting in Acrobat Reader. 

By default pdf files opened from the Internet open in your Browser, rather than in Acrobat Reader. You cannot save, print or use the pdf bookmarks to navigate your pdf document when it is opened in this way.

To open a pdf from the Internet in Acrobat Reader so that you can navigate, save and print

  1. Close Internet Explorer
  2. Open Adobe Reader (from the Start menu)
  3. Display the Edit menu, and select Preferences
  4. Select the Internet category in the left panel
  5. Deselect the first option -  Display PDF in browser
  6. Click OK
  7. Go back to Internet Explorer and open the pdf

The pdf file will open in a new window in Acrobat Reader (you may have to click OK at a prompt to allow the PDF file to download).

For more help, see: https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

CAN I PRINT THE PDF FILES I RECEIVE?

YES, our files are designed to be printed and offer true, print-on-demand quality, including high resolution images, clean professional layouts and new typesetting. They are also re-formatted for output to your US 8-1/2" x 11" or European A4 desktop printer.

WHAT ARE ZIP FILES?

In some cases, your purchase will include more than one PDF file. In that case, the multiple files will be "zipped" into a single "archive" file. Most PCs come with software to zip and unzip files. Just right click on the file and choose "Extract..." A new (unzipped) folder will appear. If you do not have this utility program, you can download 7-Zip from Cnet. For Apple users, Stuffit Expander for Mac is available free from Cnet.

WHAT IF I HAVE A PROBLEM DOWNLOADING MY PURCHASES?

If you need assistance, just email us at sales@trickshop.com. We're here to help! We can also send your purchased files as email attachments or generate and email new download links for you.

Note: We will respond your support request as quickly as possible during normal business hours, 9:00 am to 9:00 pm CST.

Other questions? Please email us at:

sales@trickshop.com

CAN I RE-DOWNLOAD MY PURCHASES IF I LOSE MY FILES?

YES, just click on the NO HASSLE SEAL below or contact us and put "File Replacement" in your email subject line. We'll send you new download links for your purchased ebooks up to two years previously (Note: in some cases, we can go back farther). Please make sure to include the name the order was placed under, the email address used for the order along with a current email (if the order email address is no longer valid), items (if known) and/or approximate purchase date.

No Hassle File Replacement

Lost files? Not a problem, we've got your back!